Returns & Exchanges
Due to the perishable nature of our artisanal breads and pastries, we do not accept physical returns, but we are committed to ensuring you love every bite. If your order arrives damaged or unsatisfactory, please contact our support team within 14 days for a full refund or replacement.
Document the Issue
Take clear photos of the damaged packaging or the specific product quality concern to help us improve our baking process.
Contact Support
Email our Member Success team at [email protected] with your order number and the photos you collected.
Resolution Review
Our team will review your request within 24-48 business hours to determine the best solution, such as a credit or a fresh shipment.
Receive Your Refund
Approved refunds are processed immediately to your original payment method, while replacement boxes are prioritized in our next baking cycle.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing